3 out of 5 stars. Great but could be better

I bought this for my husband last year as a gift. It’s a great mower with the personal pace being a wonderful gesture especially for seniors. It’s a mulcher mower too which is another wonderful feature. But our issue is that the grass collects under the mower and keeps making the mower cut out. I’d say our grass is to long but we mow regularly, definitely weekly. My yard isn’t huge but the mower cuts out or starts to cut out, we have to stop- raise the front of the mower- let it clear out a bit then mow again a short ways befor it does it again or actually cuts out. Having to pull the cord so many times that it will jam and we have to keep releasing and then try the cord again. While all of this is going on it sounds like the mower is falling apart underneath. So much clanking. If we didn’t have these issues it would be the perfect mower for seniors.