Parkland FAQs

>Parkland FAQs
Parkland FAQs2018-11-06T10:20:14+00:00
Where can I get a user manual for my Pope product?2018-11-23T09:04:57+00:00

Pope has created a helpful page with many user guides available for their product. Click on the link here and then search for your product. If you can’t locate it, then please contact us at so we can help you.

Where can I get a replacement owners manual or parts catalogue for my mower?2018-11-23T09:06:09+00:00

All Owner’s Manuals and Parts Manuals are available on request. To obtain the correct manual for you, please contact us  and make sure you have your model and serial number of your machine handy.

Where can I find warranty information for my piece of equipment?2018-11-23T09:07:00+00:00

For most of Parkland’s products, information regarding the warranty on your purchase can be found on the last page of your Operator’s Manual.

If in doubt, please locate your model and serial number and contact us so we can help you find it.

How do I access the dealer portal?2018-11-23T09:08:20+00:00

If you’re an approved dealer or reseller of any of our range of products, you’ll find a host of useful information to help with your retail process in the dealer portal.

To access it, you’ll need the unique login information that was emailed to you once you’d signed up. If you can’t find it, not to worry. Please contact us and we’ll resend your password.

Not yet a dealer but would like to be? Great! Please contact us so we can get the ball rolling.

Can Parkland design my home irrigation system?2018-11-23T09:09:12+00:00

Yes, Parkland Products offer an inhouse irrigation design service for residential properties for a flat fee of $375 + GST. Our designer will consult with you on your property, your specific irrigation requirements and also your water access and flow rates in order to design a plan. We will also provide a list of materials required to fulfil the plan, which can be purchased from Parkland Products.

 

Contact us now to get started, and read the post: What information do I need to build an irrigation plan for my house? to help you prepare.

Can I buy Grillo products from Parkland?2018-11-23T09:10:27+00:00

Parkland customer services can help you through your requirements and questions to find the most appropriate model, but will hand you over to a dealer for sale and purchase.

Grillo products are sold only by our network of authorised outdoor power equipment dealers throughout New Zealand. Find your nearest one here.

 

When will my part be delivered?2018-11-23T09:12:58+00:00

Once we’d confirmed your order, you would have received an email from info@parkland.co.nz with the subject line: Shipment Notification for sales order… Occasionally these end up in your junk folder, so don’t forget to look there if it’s not in your inbox.  Within the email is a link with your tracking code.

We use different suppliers depending on the type of part you’ve purchased, so it’s important to check on your own paperwork.

If in doubt, give us a call and we’ll resend the email, or have a look at the tracking for you.

Does my machinery have to be serviced at a Parkland workshop?2018-11-23T09:14:32+00:00

Parkland’s workshops are fully equipped, state-of the art facilities. However, we appreciate that it is impractical to have all equipment serviced at our sites. For this reason, we have mobile workshops that operate from our Auckland, Palmerston North and Christchurch branches.

Parkland’s technical specialists are factory-trained, and work is subject to strict quality and safety controls. We only use genuine parts, and we offer a complete guarantee for all servicing completed. Contact us to book your service today.

Talk to a Parkland Sales Rep

Enquiring about the Parkland FAQs

Talk to a Parkland Sales Rep

Enquiring about the Parkland FAQs