Delivery Policy
Click and collect is available with collection available from our Auckland and Christchurch showrooms.
To ensure that your items reach you successfully, all deliveries are arranged through trusted third-party courier/shipping companies.
Delivery times may vary depending on the goods ordered and delivery destination. In general, expect delivery of your order within 2 to 5 business days. We will contact you immediately if we aren’t able to meet the normal delivery timeframe.
Returns Policy – Terms of Trade
Parkland Products will assist customers who wish to return, or exchange goods purchased in error. If you are not completely satisfied with your order or its delivery, please contact us and we will do our best find a solution. Our returns policy is as follows:
- Only normal stocking items will be accepted for return. Parts bought by Parkland Products on indent (usually by airfreight) are not returnable.
- Items will only be accepted for return if they are received by Parkland Products within 30 days of the date on the packing slip and within 10 days of submitting this return request.
- Goods will only be accepted if they are in original brand-new condition; clean, complete, undamaged, and unused. We will refuse returns of items where it is obvious the above conditions have not been met.
- All goods returned where the purchaser is at fault will incur a 20% restocking fee of the value of the items concerned (minimum fee $5.00). The original freight charges are non refundable.
Parkland always aim to provide you with quality products and service. If you have purchased an item from us and believe it to be faulty, please cease use of the item and contact us immediately. Faulty items will be repaired or replaced.
Parkland Products reserve the right to amend this policy at any time.
Last updated: 2025-03-21
