We understand that down-time, maintenance and parts are a large part of the total life time cost of every machine, so we strive to keep this to a minimum. For this reason, Parkland holds over 14,000 genuine spare parts in New Zealand and over a third of our staff are service technicians.
Parts – why are genuine parts so important?
Genuine parts are designed and manufactured to strict manufacturer standards to keep machinery operating at peak performance year after year. Using genuine parts;
- improves the productivity of your equipment and make savings to your bottom line
- increases performance, durability and reliability as they are an exact fit
- helps maximise operational efficiency and extend the life of your equipment
For safety, reliability, efficiency and warranty, always choose genuine spare parts from Parkland.
The equipment you have invested in is critical to your business, so maintenance and servicing schedules are key to getting the most from your investment as well as ensuring your equipment meets regulatory requirements for the health and safety of those operating it.
We have state-of-the-art facilities with cutting-edge tools and diagnostic equipment in Auckland and Christchurch as well as mobile workshops out of Auckland, Christchurch and Palmerston North for on-site servicing. This are run by our team of service technicians who are certified, factory trained specialists with high mechanical competency across the Parkland range of brands.
Over a third of the Parkland staff are service technicians showing that we are committed to keeping our customers up and running.
ABOUT OUR SERVICE WORKSHOPS
Parkland Product’s workshops in both Auckland and Christchurch are fully equipped, state-of-the-art facilities with cutting-edge tools and diagnostic equipment for our full range of products and services.
In addition, mobile workshops operate from our Palmerston North, Auckland and Christchurch branches, visiting customers at pre-arranged intervals in order to inspect and service their fleet, or irrigation and control systems, on site.
PARKLAND PARTS DEPARTMENT
Parkland are particularly proud of our parts department for its service and pricing. We understand that down-time, maintenance and parts are a large part of the total life time cost of every machine, so strive to keep these costs to a minimum. For this reason, Parkland holds over 14,000 skus and have a fill rate exceeding 97%.
See below video produced by Toro on why we recommend using genuine parts. We stock genuine parts for all of the brands that we retail:
WHY USE GENUINE PARTS?
- Using genuine parts will improve the productivity of your equipment and make savings to your bottomline
- Genuine parts are specified for an exact fit on your equipment to increase its performance, durability and reliability
- Genuine parts help to maximise operational efficiency and extend the life of your of equipment
This video explains why Parkland recommends using genuine Toro blades for all Toro domestic and commercial mowers. Parkland holds stock of genuine parts for all of the brands that we retail.
ABOUT OUR TEAM
Our team of service technicians are certified, factory trained specialists with high mechanical competency across the Parkland range of brands.
We are highly selective about the capability of our service team members, as we understand the importance of our after-sales service to the continuity of operations of our customers. Our certified technicians have completed specific training in an area of expertise to gain knowledge or perfect a skill, and successfully proven their retention of that knowledge or ability to use that skill. Additionally, being ‘factory trained’, means technicians have successfully completed one or many specific courses offered by manufacturers of the Parkland Products brand range.
Parts and Servicing Team
WHY DOES BEING FACTORY TRAINED MATTER?
The equipment that you’ve purchased or installed (in the case of irrigation) is designed to provide your business with the competitive edge, so taking care of it properly is critical to ensuring your business stays a step ahead. In addition, regular professional maintenance ensures your equipment meets regulatory requirements for the health and safety of those operating it.